1. Student behavior policy

MR. SHUM strives to maintain a learning environment which is conductive to helping students and clientele succeed. Accordingly, students have responsibility to behave appropriately, including showing respect and courtesy to other students, staff, as well as future students. Harassment of any nature will not be tolerated. We hope that your learning experience will be both rewarding and beneficial.

Student responsibilities are as follows:

• Take reasonable steps not to plagiarize content, whether it be passing another person's work as own, or otherwise.

• Students have a responsibility to attend and participate in training programs, as stipulated at enrollment. Non-attendance should only occur with valid reasons and relevant documentation.

• Students should use equipment and facilities in a safe and appropriate manner, according to OH&S requirements.

• Mobile phones should be switched off during an online classroom.

• Internet and email should be used only for research, study and business purposes only.

• Ensure information regarding your particular circumstances be provided to the course facilitator prior to the course commencing.

• Dress for electronic classroom attendance should be smart casual.

• Smoking is not permitted whilst in an online classroom.

Breach of the student behavior policy will result in disciplinary referral to the program coordinator. Continued disregard of these guidelines may result in referral to management for further action.

Students are expected to enter into appeals with an open mind, and to entrust resolution of problems through amicable discussion and conciliation. Furthermore, they are entrusted to maintain requisite confidentiality between involved parties, to protect the rights and privacy of others involved, to facilitate the return to a comfortable and productive learning environment.

• Come to class on time: If classes are being conducted over Skype, students should be on time, and not come late, as it may disrupt others. It is the responsibility of the student to catch up what is missed.

• In class, engage in what's happening: Attend to personal needs before coming to an online class, and try not to walk out during the middle unless there's a true emergency.

• Bring the required materials, and be prepared: Directives will be provided on the e-learning site, so ensure you've read through them. Also remember to bring textbooks, calculator, extra writing materials to both lectures and tutorials. It's important to answer set tutorial questions before attending class. It doesn't even matter if you get it wrong, but you need to have a go.

• Talk only when permitted: Compliance is expected, as there are numerous students in class, and delivery via e-learning technology is particularly difficult. If it is urgent, put the mute button on before talking. In lectures and tutorials, please turn phones off or on silent. If you need to confer on the phone for family/medical purposes, please click mute on Skype. If you need to go to the bathroom, you don't need to ask for permission. However, there are generally breaks every 45 minutes or so.

• Be polite in speech and behavior: Professional etiquette is very important, including the proper use of e-mail and forums. Feel free to post links in forums so long as they indicate relevance to the course, and aren't duplicitous. If you want to use a non-college e-mail, please create a forward.

• Do not cheat: This includes: Plagiarism (taking somebody's idea without acknowledging it); Unauthorized collaboration (working together on an idea, even if acknowledged, when not permitted); Cheating in examinations; Theft of other students' work. Also, you can't submit work that has been submitted previously, by any person, for any other unit, or elsewhere.

• Follow teachers directions at all times: They are here to help you learn.

• Develop the graduate attributes: During this time in the course, you should learn: Ability to communicate, verbally (participation/speeches) and written (writing in reports/essays/assignments); Ability to work in teams, not being too passive or too aggressive; Critical appraisal skills, being able to analyze a set of given information; Ability to generate ideas, being creative!!; Cross-cultural and international outlook, given the opportunity everybody has great ideas to contribute, so consider folk who may be missing out

2. Quality policy

2.1 Sufficiency of information

Current and future students will be provided with sufficient and accurate information regarding qualifications offered, services and support, objectives and outcomes, and industry standards. This information is generally provided in the form of a qualification information guide, which includes qualification outline detailing employability skills, assessment procedures and learning outcomes. During the course, students will be provided with further qualification materials/information, and ongoing support, throughout the duration of the course, through the college's internal student portal.

2.2. Quality of services

MR. SHUM has the capacity to deliver training and assessment of selected units of competency and qualifications within the scope of registration. MR. SHUM provides quality learning materials and facilities to deliver and assess in accordance with the requirements of participants and training packages.

MR. SHUM ensures that all trainers and assessors are qualified in accordance with the requirements of the training packages and NVR Standards. All trainers and assessors hold the TAE40110 Certificate IV in Training and Assessment or its equivalent competencies, as well as maintain current skills and knowledge relevant to the industry developments, including professional development programs offered internally within MR. SHUM for staff.

MR. SHUM ensures students are progressing and performing through monitoring and assessment. Assessment is performed in a manner in accordance with the requisites of the training package assessment principles. Ongoing support is provided to assist students who need assistance to achieve success, through direct access to trainers and assessors for guidance and support.

3. Equity policy

3.1. Access and equity in selection of enrollment

MR. SHUM ensures a fair and equitable selection and enrollment process. Student selection is based upon a combination of veracity and authenticity of application, order of enrollment form, and availability of program places. Specifically, clients will be granted access to learning irrespective of race, gender, age, physical impairment or marital status. MR. SHUM is an equal opportunity employer and are committed to creating an equal opportunity environment in delivery of services. Class numbers are determined by facilities available for that program, and what will best maximize student learning. Availability of places is advised on enrollment. Generally, restriction is only dictated by training package prerequisites and government contract obligations and/or other guidelines.

3.2. Strategy for certification, issuing qualifications & statements of attainment

To satisfy SNR 12, students who have met the requirements of a training package competencies and/or learning outcomes enrolled in, will be issued a certificate or statement of attainment.