Currently, MR. SHUM abides by the VET standards voluntarily (where applicable). Note therefore, that certain clauses may thus be inapplicable. MR. SHUM does not offer accredited qualifications. This may or may not change in the future.

Access and equity policy

In line with SNR 5 Strategy for adherence to principles of access, equity, and maximizing outcomes, MR. SHUM has an access and equity policy to ensure that services are delivered with equity.

1 Learner needs

Please see the Learner needs policy for satisfaction of SNR 5.1 Establish and meet client needs and SNR 5.5 Training, assessment and support services.

2 Continuous improvement

Please see the Continuous improvement policy for satisfaction of SNR 5.2 Continuous improvement of client services informed by data analysis.

3 Pre-enrollment information provision

In line with SNR 5.3 Pre-enrollment information provision, prior to enrollment or entering into an agreement with MR. SHUM, the pre-enrollment document offers information to prospective students, including:

• Information regarding training and assessment, including a brief description of what the qualification encompasses, the units offered as apart of the qualification, who the qualification is recommended for, when it is held, where it is held, costs of add ons, and the full and final price. Students are advised of the nature of the materials provided, for example, the unit guides, the modes of assessment, the awards upon completion, and the quality of training.

• Information regarding support services, including support through the chat channels, forum channels, electronic mailing channels, mailing channels, and telephone channels

• Information regarding rights and obligations, including the rights of appeal, rights of complaint, rights to refund, rights to an environment free from discrimination, rights to access training, assessment and support, rights to fair marking, obligation to obtain required textbooks, obligation to have access to technology, obligation to abide by student conduct code, obligation to receive communication, obligation to check account regularly, obligation to follow reasonable instruction, obligation to put in best effort, and obligation to follow college policy and procedural codes.



4 External engagement of training and assessment

In line with SNR 5.4 External engagement of training and assessment, where MR. SHUM offers training and assessment that is supplemented by formal work placement arranged by the organization, MR. SHUM requires the induction of the according organization through the following guidelines:

• The organization, and the personnel in the organization the student will engage with, can be considered as fit and proper for the administration of association with an educational institution, including organizational management fitness, abiding with legislation and licensing requirements, and so forth

• The organization, and the personnel in the organization the student will engage with, has no objection with the formal work placement, and shows interest in pursuing a joint arrangement

• The receiving organization is able to receive appropriate as a reward of taking on board the student as apart of the formal work placement

• The personnel in the organization the student will engage with, can be considered sufficient competent in both knowledge and skill to guide the student

• The personnel in the organization is capable and willing to report back to the institution regarding the progress of the student

Where MR. SHUM gathers supplementary evidence from a student's workplace to contribute to a competency judgement:

• The organization, and the personnel in the organization the student intends on evidence being gathered from, can be considered fit and proper for being considered a source of evidence

• The organization, and the personnel in the organization the student intends on evidence being gathered from, has no objection to evidence being gathered

• In the absence of express permission from the organization, other evidence, such as work completed with that organization, lower management letters, or other evidence, suffice in lieu of receiving evidence directly from the organization which has objected to providing evidence of competency

Where MR. SHUM has negotiated with a client to deliver an enterprise-specific training program to the client's staff

• A needs analysis will be conducted of the receiving organization to ascertain the services the organization requires, including desired end outcomes, so that the training can be catered towards the client

• Determination will be made on whether MR. SHUM is willing and able to deliver the training to the organization, or the subset of the organization

• The organization will be required to adhere, and ensure staff adhere to the codes of conduct of MR. SHUM for the duration of study at MR. SHUM



5 Timely access to current and accurate records

In line with SNR 5.6 Timely access to current and accurate records, MR. SHUM has a records management system that is designed to assure currency and accuracy, in line with the data provision policy, by the use of automated software checks that prevent data redundancy, that can highlight anomalies, request current information, and link data. MR. SHUM ensures students are able to gain timely access to these records by:

• Providing a settings panel where students can view personal information held by MR. SHUM collected in accordance with AVETMISS requirements, and make changes to according information where necessary. Some changes require provision of evidence, which have to be executed after manual check by a staff member

• Abilty to, without further authority, access own records on the MR. SHUM system, including mail, grades, calendar, contacts, and profile which are dynamically generated content

• Students can also make an internal freedom of information application directly to the Chief Executive Officer, or to staff who will redirect the request to the Chief Executive Officer, to access personal information which is not publicly viewable on the learning management system. This most commonly pertains to the process by which decisions have been made, and therefore recorded. The Chief Executive Officer will make judgement as to the release of the information, or whether, due to factors such as personally identifiable information, conflicting interests, public interest, and so forth. Information may be released in full, or with exemptions

• Where information is commonly requested for, and not generally available, but commonly provided on request, consideration of how this information can be integrated into the learning management system, so that all users can be privy to this information, so that the information is not provided on request only

6 Complaint and appeals process

Please see the complaints mechanism, and appeals mechanism for satisfaction of SNR 5.7 Complaint and appeals process.
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