Currently, MR. SHUM abides by the VET standards voluntarily (where applicable). Note therefore, that certain clauses may thus be inapplicable. MR. SHUM does not offer accredited qualifications. This may or may not change in the future.

Quality training policy

In line with SNR 4 Strategy to provide quality training and assessment across all of operations, MR. SHUM has a quality training policy, to ensure that all training is of universal quality.

1 Continuous improvement

Please see the Continuous improvement policy for satisfaction of SNR 4.1 Continuous improvement strategy

2 Industry consultation

In line with SNR 4.2 Industry consultation for training and assessment strategy, and SNR 4.3 Industry consultation for staff, facilities, equipment, and trainng and assessment materials, MR. SHUM ensures that strategies for training and assessment meet the training package, by consulting with industry partners, including:

• Other registered training organizations, and even training organizations

• Other organizations within the industry in which the trained student will operate within

• Other relevant network groups

• Competitive analysis to see what other competitors in the industry are doing

The opportunity is provided on each page for registered guests to validate each unit of competency and training package. These relevant stakeholders are provided with the opportunity to survey the appropriate qualifications, and to provide feedback accordingly. Participants are solicited first by discussion in person, and their specialty areas are obtained. An account is then created with qualifications that are appropriate to their background, to be ready for audit.

Industry is asked whether in their opinion:

• Whether training and assessment strategies meet the training package requirements

• Whether staff and equipment are appropriate for meeting the training package requirements

• Whether training and assessment material meet the training package requirements

For training and assessment materials, where practicable and beneficial for the end user, MR. SHUM engages in open environments, which can assure that the quality of training is universal throughout training organizations. MR. SHUM also takes care to abide with universal protocols, including hardware, network, software, and e-learning standards. For facilities and equipment, MR. SHUM has in place a purchase policy, which includes a decision making tree, to decide whether particular facilities will be pursued by the organization. Staff employment is in accordance with the employment policy, which dictates a minimum knowledge, skill, and other background standard.

The Chief Executive Officer is also responsible for checking to ensure that each qualification is being taught with training and assessment strategies; staff, facilities, equipment, training and assessment materials, which fulfil the requirements of the training package, for objective benchmarking. The Chief Executive Officer also reviews, and applies feedback obtained from the data provision policy, to ensure training is optimal.

3 Qualified trainers and assessors

Please see the Employment policy for satisfaction of SNR 4.4 Qualified trainers and assessors

4 Quality assessment

In line with SNR 4.5 Quality assessment, all assessment material, including recognition of prior learning kits, undergo the checks to ensure all four limbs are satisfied:

• In line with SNR 4.5(a), assessments are checked to ensure all the requirements of the relevant training package, such as assessment guidelines, pre-requisite and co-requisite requirements, four dimensions of competency (as appropriate for the AQF level), are satisfied. The four dimensions of competency are task skills, task management skills, contingency management skills, and job/role environment skills. Task skill means being able to perform the task to the required standard. Task management skill means being able to do more than one thing at a time, and managing tasks correctly. Contingency management skill means being able to respond appropriately to irregularities or breakdowns in routine within a workplace. Job/role environment skill means being taught workplace-relevant skills and knowledge, and therefore being able to deal with responsibilities and expectations of a real workplace.

• In line with SNR 4.5(b), assessments are conducted with the principles of assessment. Principles of assessment means that assessment is valid, reliable, flexible and fair. Valid means that assessment occurs against all the elements of competency and performance criteria of the units of competency; reflects the range of essential knowledge, essential skills, and contexts described in the competency standard; assessment includes practical or simulated application of knowledge and skill; and that there is sufficient evidence gathered on contexts covering the range statement, and using different assessment instruments. Reliable means that assessment requirement and evidence is consistently interpreted by competent assessors, is of consistent outcomes, and results in consistent results. Flexible means that assessment as well as the methods reflects the student's needs, recognize competence regardless of when or where or how they have been acquired, and permits students to demonstrate improvement over time. Fair means that each reasonable adjustments are permitted to take these into account individual student needs and characteristics; that the student is clearly informed, and is able to understand, participate, and agree to the assessment; understands the performance requirements in order to be considered competent; and has the opportunity to challenge the result and be reassessed if necessary

• Again, in line with SNR 4.5(b), assessments are conducted with the rules of evidence. Rules of evidence means that evidence collected is valid, current, sufficient and authentic. Valid is as defined under the Principles of assessment. Current means that the evidence demonstrate the candidate's current skills and knowledge complies with current requirements, based upon recent, and not past performance. Sufficient means that competence is demonstrated by neither insufficient evidence to demonstrate critical aspects of evidence, or too much evidence which is wasteful; collected over a period of time; is able to be repeated; and demonstrates appropriate LLN skills. Sufficiency also means that students have an opportunity to be assessed on existing competence, and the provision of feedback, outlining areas required to improve, and therefore study effort. Authentic means that the performed work is assured to be genuinely the work of the student assessed, and not another person.

• In line with SNR 4.5(c), assessments are checked to ensure all applicable workplace, and where relevant, regulatory requirements such as mandated assessments, are met

• In line with SNR 4.5(d), assessments are checked to ensure they are systematically validated and moderated

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